Privacy Policy

Introduction

Future Planet respects your privacy and is committed to protecting your Personal Information. This Privacy Notice explains how Future Planet collects, store, use, disclose and otherwise process information we collect when you visit our websites (“Sites”), including cloud or mobile applications or otherwise interact with us online and through other means such as sustainable activities and events.

Information we collect

During the normal course of business with Future Planet or our third-party partners, we may collect Personal Information such as your name, email address, postal address, phone number and other Personal Information you provide via the Sites when, for example, you request information about our Services, provide feedback about our Services or register for sustainability events or marketing activities. We may collect additional Personal Information, such as billing, banking or payment information, when you register for our Service and in order to establish an account with us. For self-service, credit card information may be collected and subsequently shared with a third-party service provider for purpose of billing and collecting payment.

How your personal information is collected

We automatically collect certain information when you visit or use the Sites to help analyse and make improvements to the service configuration, performance and consumption. This may include information about the specific computer or device you are using, such as your computer’s operating system, Internet Protocol (IP) address and general geolocation. We also automatically collect and store information about your activities on our Sites, such as information about how you came to and used our Sites, event information (like access times, browser type and language) and data collected through Cookies and other similar technologies that uniquely identify your browser, computer and/or other devices.

You may remove or disallow the use of cookies on our Sites by following the directions provided in your internet browser’s help file. If you remove or disallow the use of cookies, you may experience reduced functionality within the Site and will need to re-enter Personal Information when, for example, registering for an event.

Information we collect on behalf of our customers

Future Planet may collect End User personal information under the instructions provided as part of the Service, which we will process as a Processor (or sub-processor) on your behalf. Future Planet has no direct relationship with individual End Users whose Personal Information it processes.

How the personal information we collect is used

We may use Personal Information collected via the Sites and our Service to:

• Provide, maintain, improve, and protect the Sites and Platforms
• Resolve technical issues, and respond to customer service requests
• Conduct research and development
• Confirm your identity, verify accounts and activity
• Monitor suspicious or fraudulent activity and to identify violations of our terms
• Provide more tailored services to you
• Send you requested product or service information, newsletters and/or marketing emails
• Send you related information, including invoices, technical updates, additional service offerings, account alerts and confirmation and other support and administrative messages
• Provide you with product information and support services offered on the Site or with respect to the Service
• Understand our customers and their preferences, to enhance our Sites, products and services.

Disclosure of your personal information

We may disclose your Personal Information with third parties only in the ways that are described in this Privacy Notice. We do not sell your Personal Information to third parties.

We may provide your Personal Information to third parties who are acting on our behalf or assist us in providing services to you, such as data storage, maintenance services, hosting services, database management, web analytics and payment processing providers. We do not allow these third parties to use your Personal Information for their own purposes and only permit them to process your Personal Information for specified purposes and in accordance with our instructions.

Such third parties are subject to this Privacy Notice in addition to certain contractual obligations with respect to the use of your Personal Information.

We may also disclose your Personal Information as required by law such as to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, including to meet national security or law enforcement requirements.

If one of the Future Planet affiliates or group companies is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Sites of any change in ownership or use of your

Personal Information, as well as any choices you may have regarding your Personal Information.

We post customer reviews on our Sites, which may contain Personal Information. We will obtain your consent via email prior to posting your name and review. If you wish to change or delete your review, you may contact us at support@futureplanet.com.

Our Sites offer publicly accessible blogs or community forums. You should be aware that any information you provide via a blog or community forum, including posting comments, may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at support@futureplanet.com

Our Sites may include links to other sites whose privacy practices may differ from those of Future Planet. If you submit Personal Information to any of those sites, your information is governed by their privacy policy. We encourage you to carefully read the privacy policy of any site you visit.

Our Sites include social media features and widgets, that may collect Personal Information, including your IP address and which Site page you are visiting. These social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing it.

Accessing, correcting and deleting your personal information

We use your Personal Information to communicate with you, primarily via email, on a variety of service-related topics.
You may choose to stop receiving communications from us, including, for example, email correspondence to confirm your purchase, remind you of upcoming subscription expiration, respond to your comments, questions and requests, provide customer support, in form of security alerts, account updates, and other administrative announcements. These communications are fundamental elements of our Service and in most cases, by opting out of these communications, you may be unable to effectively receive Service.

To opt-out, contact us at support@futureplanet.com

You may also choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in the email.

If you are a Customer and would like to update your account, please contact your sales or customer service representative.

If you need assistance in amending or deleting an End User’s Personal Information, we will respond to your request without undue delay but may require additional forms of identification by the End User to confirm their identity before taking action to alter or remove any Personal Information.

Data Retention

We will retain your Personal Information and the End User Personal Information that we process on your behalf for as long as the account is active or as needed to provide Service. If you discontinue Service with Future Planet, your Personal Information may be stored for one year after the Service expiration or termination; after which time, the Personal Information will be archived. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Security

The security of your Personal Information is important to us. We follow generally accepted industry standards to prevent unlawful destruction, loss, alteration, unauthorized disclosure of or access to your Personal Information. We use appropriate technical and organizational measures to protect your Personal Information which may include physical access controls, encryption, Internet firewalls, intrusion detection and network monitoring. Our team members who may have access to your Personal Information are required to keep that information confidential.

Data Transfer

Your Personal Information and the Personal Information of the End User may be transferred to and processed in countries other than the country in which you or the End User is a resident. We may transfer Personal Information to companies that help us provide our Platforms or Services. Transfers to subsequent third parties are covered by the terms of the service agreement we have in place with you.

European Economic Area (EEA): Privacy Rights Under GDPR

If you are an individual in the European Economic Area (EEA), collection, processing and transfer of your Personal Information is governed by the General Data Protection Regulation (GDPR).

We collect and process Personal Information about you only where we have a legal basis for doing so under applicable data protection law. Legal basis, in accordance with GDPR is defined as one or more of the following criteria:

• You have given consent to the processing of your Personal Information for one or more specific purposes
• Processing is necessary to satisfy a contract to which you are a party
• We need to process your Personal Information to comply with a legal obligation
• Processing of your Personal Information is necessary to protect your vital interests or the vital interests of another natural person
• Processing of your Personal Information is necessary to perform a task in the public interest or to carry out some official function
• We have a legitimate interest to process your Personal Information

You have the right to access, correct, update or request removal of your Personal Information by contacting us at support@futureplanet.com.

You have the right to restrict the processing of your Personal Information or request the transfer of your Personal Information by contacting us at support@futureplanet.com.

You may also withdraw your consent to collecting and processing your Personal Information. However, the removal of your Personal Information may result in your inability to use some or all features and functionality of the Platform.

Where you believe that we have not complied with our obligation under this Privacy Notice or data protection law, you have the right to submit a complaint to your local DPA.

These data protection rights do not apply to Future Planet where we process End User Personal Information as a data processor on your behalf. Where this is the case, any request to exercise data protection rights will be directed to you (Controller).

Privacy Notice Changes

Your Personal Information and the Personal Information of the End User may be transferred to and processed in countries other than the country in which you or the End User is a resident. We may transfer Personal Information to companies that help us provide our Platforms or Services. Transfers to subsequent third parties are covered by the terms of the service agreement we have in place with you.

Questions and Contact

For questions about this Privacy Notice, how your Personal Information is used, or to access, correct, or remove your Personal Information, please contact us at: support@futureplanet.com